Privacy Policy

Last Updated: November 22, 2025

BridgeWell Health Services (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request our services, or interact with us online.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you provide directly, such as:

  • Full name
  • Email address
  • Phone number
  • Home address or service location
  • Age or date of birth
  • Medical history or health-related information (only when necessary for care)
  • Emergency contact information
  • Payment or billing details

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed
  • Time spent on pages
  • Cookies and tracking technologies

c. Third-Party Information

We may receive information through third parties such as:

  • Hospitals or physicians (with your consent)
  • Health insurance providers (if applicable)
  • Payment processors

2. How We Use Your Information

We use your information to:

  • Provide home health services and coordinate your care
  • Communicate with you about your care requests
  • Book assessments or consultations
  • Improve our website and service delivery
  • Respond to inquiries or customer support requests
  • Process payments and send receipts
  • Comply with legal or regulatory obligations
  • Protect against fraud or misuse

We only use health-related or sensitive information for the purpose of providing care or as required by law.

3. Legal Basis for Processing (Nigeria NDPR Compliance)

In line with the Nigeria Data Protection Regulation (NDPR), we process your data based on:

  • Your consent
  • Performance of a contract (providing home care services)
  • Legal obligations
  • Legitimate interest (improving our services and website security)

4. How We Share Your Information

We do not sell your personal information.

We may share your information only with:

  • Caregivers, nurses, and physiotherapists involved in your care
  • Hospitals or your doctor (with your consent)
  • Payment processors
  • IT and website service providers
  • Regulatory or law-enforcement bodies when required by law

All third parties are required to maintain confidentiality and comply with relevant data protection laws.

5. Data Security

We use administrative, technical, and physical security measures to protect your information, including:

  • Encrypted storage of sensitive information
  • Secure access controls
  • Regular system monitoring
  • Staff confidentiality agreements
  • Compliance with NDPR and other standards

However, no online system is 100% secure, and we encourage you to take steps to protect your information as well.

6. Data Retention

We retain your information only as long as necessary for:

  • Providing services
  • Legal or regulatory requirements
  • Resolving disputes
  • Maintaining proper records

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under Nigerian law, you have the right to:

  • Request access to your personal data
  • Request correction or updates to inaccurate information
  • Request deletion of your data (where applicable)
  • Withdraw consent at any time
  • Object to certain types of processing
  • Request data portability

To exercise these rights, contact us at the email provided below.

8. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Analyze website performance
  • Remember your preferences

You may disable cookies through your browser settings, but some website features may not function properly.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

We do not knowingly collect personal information from children under 18 without parental consent. If you believe a child has provided information without consent, please contact us so we can remove it.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

BridgeWell Health Services
Email: info@bridgewellhs.com
Address: 20711 Bellaire Blvd, Richmond, TX 77407, USA